Privacy

At Guzo, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our driving app (referred to as "Guzo"). Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

1.1 Information You Provide

When you create an account or use our App as a driver or user, we may collect information that you voluntarily provide to us, such as your name, email address, phone number, profile photo, and payment information. We may also collect additional information that you choose to provide, such as your vehicle details, driver's license information, or user preferences.

1.2 Information Automatically Collected

When you use the App, we may automatically collect certain information about your device, including your IP address, device type, operating system, and mobile network information. We may also collect usage data such as your interactions with the App, location information, trip details, ratings, and reviews.

Use of Information

2.1 We may use the information we collect from you to:

Provide and maintain the App's functionality, including matching drivers and users for ride-sharing services.

Process and facilitate payments.

Personalize and improve your experience with the App.

Respond to your inquiries and provide customer support.

Send you important notices and updates related to the App.

Analyze usage trends and monitor the effectiveness of the App.

Detect, prevent, and address technical issues or fraudulent activities.

Sharing of Information

3.1 We may share your information with the following parties:

Other drivers or users as necessary to fulfil the requested services.

Third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.

Business partners, such as insurance providers, with whom we collaborate to offer additional services or benefits to drivers or users.

Law enforcement authorities, government agencies, or other third parties if we believe disclosure is necessary to comply with applicable laws, regulations, legal proceedings, or to protect our rights, property, or safety.

3.2 We may also share aggregated or anonymized data that does not personally identify you for analytical or marketing purposes.

Security

4.1 We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system is completely secure, and we cannot guarantee the absolute security of your information.

Your Choices

5.1 You have the following choices regarding your information:

You may review and update your account information through the App's settings.

You may choose not to provide certain information, but this may limit your ability to use certain features of the App.

You may opt-out of receiving promotional communications from us by following the instructions provided in the communication or contacting us directly.

You may request the deletion of your account and associated personal information by contacting us, subject to applicable legal requirements and our data retention policies.

Children's Privacy

6.1 The App is not intended for use by individuals under the age of 18years. We do not knowingly collect personal information from children. If you believe we may have inadvertently collected information from a child, please contact us, and we will promptly delete it.

Changes to the Privacy Policy

7.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on the App. We encourage you to review this Privacy Policy periodically for any updates.

8.1 If you have any questions or concerns about this Privacy Policy or our practices, please contact us at guzobiketaxi@gmail.com.

By using the App, you consent to the collection, use, disclosure, and safeguarding of your information as described in this Privacy Policy.